Frequently Asked Questions
When will my order arrive?
Unless stated otherwise in the item description, all of our caps are made to order. This means they take slightly longer to get out the door, but on average we get orders shipped within 5 business days.
As soon as we receive your order, you will receive a confirmation eMail so you know we are working on your hat. As soon as the order ships, you will receive another eMail with a tracking link so you can track your order online. For full shipping details, please review our Shipping Information page. If you still have concerns, you can always call us at 954-483-8014.
I have a short deadline and need a hat really quickly - can you help me?
We do our very best to accommodate rush orders, although there may be an extra charge if we have to ship via Priority or Overnight service. The key is to let us know up front that you need the hat by a specific date; if you call us or drop us an email before you order we'll let you know what we can do.
I found a fabric I really like - can you make me a hat with it?
For most standard cotton and poly-cotton blend fabrics the answer is yes. Some synthetics and lightweight fabrics are hard to work with and some aren't suitable for hats - if this is the case, we'll let you know if we can't use it. For our own hats we use 100% cotton, mostly light to medium weight quilting-type fabric which is always a safe choice. Contact us for details and pricing if you've found that perfect fabric and need it turned into a hat.
The color of my hat looks different than it does on my computer.
Please note that while every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see exactly match the colors of actual fabric.
If you are trying to match an exact color - particularly for solid color fabrics, please contact us first; in most cases we can provide a snip of the fabric you are interested in so you can see the actual fabric before you purchase.
Finally, we have a 100% Satisfaction Guarantee - if you receive a hat and it isn't what you expected, you can return it to us within 7 days.
I got my order and want to return an item because ...
We have a 100% satisfaction guarantee - really. We want to make sure you are completely happy with your purchase. Please contact us immediately upon receipt if there is any problem with your order. If for ANY reason you are not satisfied with an item you have purchased from us, you may return it for an exchange or full refund within 7 days. To arrange a return, simply contact us for complete instructions. Returns after 7 days may be accepted at our sole discretion.
Do you provide discounts for large orders?
We offer a 10% discount on orders of 30+ hats. This discount is applied automatically on checkout, and is not valid in combination with any other discounts or promotions. We also have special sale events throughout the year which we announce through our newsletter and via direct mailings to our customer list.
Do you provide institutional discounts?
Yes; we offer generous institutional discounts with low minimum quantities to Healthcare Organizations, including Hospitals, Clinics (including Dental and Veterinary), Emergency Service Providers, Relief Agencies, Educational Institutions and Charitable Foundations. Please contact us for full details.
Can you provide embroidery, patches, custom logos or custom printed fabric?
Yes; currently these are added-cost services available for institutional orders only. Please contact us for full details.
Do you provide wholsale pricing for retailers?
Our hats are made to order, and we do not currently have a reseller program in place.
I ordered a batik hat and it looks slightly different from the picture on the website.
We offer a variety of Batik fabrics produced in Samoa, Tonga, Indonesia, India, and recently introduced designer batiks produced here in the US. Production of batik is a traditional process where the fabric is hand-stamped and hand-dyed multiple times. Due to this specialized hand-dying process, there are color variations in every yard of these sumptuous fabrics, and these are considered normal.
Are there any special instructions for washing my hats?
To prevent excess wear and fading, we recommend either hand washing, or machine washing in cold water on gentle cycle with no bleach. Press lightly with a cool iron, or lightly steam to remove creases and wrinkles.